Marie Necklace

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We really hope you love your jewel, but if for any reason you are not happy with it, we are happy to accept the return of it assisting you with either store credit or full refund.

Our pieces are made with love to be loved by you. The sterling silver jewels are precious and delicate. They can fade out and tarnish over time, including solid gold. Gold-plated items are, by their nature, more fragile and susceptible to lose color over time. The speed at which this color fades will depend on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH level of the individual’s skin. For this reason, it is particularly important to ensure suitable care. You can keep their shine and brightness if you follow the next steps:
 

1. Make sure your rings fit snugly to avoid to losing them.
2. Wipe your jewellery clean of sweat and oils with a soft cloth after every wear.
3. Remove your jewellery before going to bed or participating in physical activities.
4. We recommend to avoid wearing your jewels when bathing, showering or swimming. Although, if your jewel comes in contact with water please make sure to dry them off as soon as possible.
5. Don’t expose your jewellery to household cleaning products, to chlorine in swimming pool, perfumes and other chemicals.
6. Store your jewerly in a dry, cool place and separately from each other.

 
The good news is, unless tarnishing is caused by the jewellery coming into contact with certain chemicals, it can be simply be polished with a polishing cloth or cleaned using a dipping solution, and will be like new in no time. 
 
We have a waterproof collection available in our store, that can fit on your every day tasks. It doesn't fade, tarnish wherever you go. Perfect for summer and all year round.

Have a question regarding your new pieces?

Explore some of our most Frequently Asked Questions here.

If your question is not answered on our FAQ, please contact our customer service team by emailing us at info@syrenne.com. The team is available Monday to Friday 9 am - 6 pm GMT. Please allow 24-48 hours for us to get back to you.

One order, one tree means that for every order you do with us you will automatically contribute for a better future, by planting one tree.

As buyers and women, we understand and know how important is it to feel 100% happy and reassured about our jewellery pieces. That is why we offer you 1 year warranty on all products on shop-syrenne.com.

At Syrenne, every piece is carefully crafted with close attention to detail and we are dedicated to ensuring the best quality of each product we ship, with no defects and built to last a long time.

If you have any problems with your jewellery please contact us at info@shop-syrenne.com. We are more than happy to help. In case of a defective product we can offer you a replacement piece free of charge or a store credit to buy a another piece if the original purchase is no longer available. 

Please be aware that if the problem is caused by accidental damage, accelerated wear an tear from misuse, our warranty will not cover it. Also, we cannot guarantee that the gold-plating of our items will last forever. Gold-plated items are, by their nature, more fragile and susceptible to lose color over time. The speed at which this color fades will depend on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH level of the individual’s skin. For this reason, it is particularly important to ensure suitable care. Please see our Jewellery Care page here.

We love our collections and are committed to providing products at a high standard of quality so you don't have to worry about anything else but loving to wear them.

For further information on our products and policies, check our FAQ questions page here.